From The Desk Of Brian Nelson

From The Desk Of

Brian Nelson

January 2, 2003

The Foreign Service
8613 Barefoot Industrial Rd.
Raleigh, NC27617

Dear David, Ellen, Claude, Scott and Bob,

After I left your shop today I got a call from a friend on my cell phone asking me to come pick him up, as his car had "died" and left him stranded on his way home from work. As I was driving to go get him, I began to think about the service that you all provide. Your relentless checks of all the major systems on my car, even at minor service intervals, ensure that I never have to worry about being stranded. As someone who drives over 30K miles a year - I am very grateful to you for this peace of mind.

Ever since stepping into your shop 3.5 years ago I have been impressed by the professionalism, honesty and promptness of your service. From the fist phone call to Ellen, to the loaner cars, to the diagnosis of the problem and the suggested course of action, to the washing and detailing of my car after the work is done, to the follow-up phone call - your service is unparalleled. In fact, I think you all could teach a couple of Mercedes dealerships a thing or two about how to run a successful service department!

I just wanted you all to know how truly refreshing it is to deal with an organization that knows how to put the "customer" back into "customer service". You've certainly convinced me, and as long as I am driving Benzes - you'll have my business.

Sincerely,

Brian Nelson